Travel Policies of Well Arranged Travel, Inc.
--Updated
04/06/07
We reserve the right to change our policies without notice.
Questions on our Policies
Please contact us if you have any questions regarding our travel
policies. Direct all inquiries to Well Arranged Travel, Inc. at
1-866-307-8436, 1-512-892-2747 or via email at
info@wellarrangedtravel.com
Activity Level and Special Needs Travelers
The activity level on all Well Arranged Travel tours require much
walking and other physical exertion. Our tours are not suitable for
physically challenged or walking impaired individuals.
Custom vacations and tours of our independent
travelers are tailored to accommodate their special requests and
needs. All customized tours and vacations are subject to the
travelers approval.
Trip Deposit on Non-Private Package Group Tours
Well Arranged Travel requires a deposit to hold space on any package tour.
Generally, a $500 deposit is required to hold a space. This amount
may vary depending on the type of the vacation or tour on offer. All
deposits are non-refundable.
Private tours and custom vacations required deposits are non-refundable
and the total amount of deposits vary according to type of service
or tour package.
Final Payment on Non-Private Package Group Tours
Final payment is due approximately 90 days before the trip departs. Well
Arranged Travel will invoice the traveler for the remaining payment. Any
traveler who has not paid the balance due within two weeks after the
final payment due date, will be cancelled from the trip, and the deposit
will be forfeited. All final payments made to Well Arranged Travel are non-refundable.
Our Private tours and Custom Vacations may have different requirements.
Well Arranged Travel will invoice the travelers for the remaining
payment.
The payment balance must reach our office within three weeks after the
final payment due date. If the final payment is not received within that
timeframe, the deposit and the total package deal may be forfeited. All
final payments are non-refundable.
Well Arranged Travel Service Fees And Consultation Fees for
Independent Travelers, those not participating in our Joinable Group
Tours
Charges related to designed itineraries and other contracted work
will be stated in the formal contracts that must be approved and
signed by our clients.
Prepayments for Tour Guides, Transfers, Transportation, Reservation Fees and Entrance
Fees by Our Independent Travelers, Not Participating in Our Group Tours
Costs of tour guides, transportation,
transfers, guided tours and day trips are nonrefundable. Booking fee of
10 Euro applies per service booked. Booking fees are non-refundable.
Museum Tickets and
Museum Reservations, Entrance Fees to Sites
Costs of museum tickets and entrance fees to all other
site are non-refundable and booking fee applies.
Optional tours and some private tours may require our
clients to purchase tickets at the time of service.
Travel Insurance
Purchase of travel insurance is strongly advised and
recommended but not required.
For your convenience, we offer travel insurance from a number of the
biggest insurers in the industry; but we do not recommend or endorse
them. We sometimes choose to contract with some of these companies for your
convenience. It is the traveler's responsibility to investigate the
insurance company the chose to deal with before any purchase and to
direct ALL questions about travel insurance coverage directly to them.
Note that existing medical condition coverage approval may be declined
if coverage is not purchased the same day or within just a few days of
your initial deposit or airline ticket purchase. Please consult the
travel insurance company.
Many companies providing Medical Evacuation require upfront payments
before service is provided. Cost of medical evacuation frequently
exceeds $50,000.00. It is the travelers responsibility to have adequate
funds or insurance in the event a need for this service arises.
Air Travel
Travelers arriving by air are responsible for allowing sufficient time
to deplane, gather luggage and travel to the designated meeting location
to join the tour. Well Arranged Travel is not responsible for airline
delays or cancellations and will not delay departure of the tour or the
start of the tour for any
traveler who is delayed.
Any traveler who is delayed must notify Well Arranged Travel of their
situation and communicate regularly with Well Arranged Travel as to the
traveler's anticipated arrival time. A traveler whose arrival is delayed
is responsible for joining the group as soon as possible at the
traveler's expense.
Roommate Assignments on Non-Private Group Tours
Well Arranged Travel cannot always guarantee a roommate for any traveler
requesting one, nor can it ensure the compatibility of assigned
roommates. Well Arranged Travel cannot guarantee that the roommate
assigned to you, the traveler, will not change their plan.
A traveler who
loses a roommate will be required to pay the single supplement. Travelers not wishing to have a roommate assigned may room
alone. Any traveler who chooses to room alone will be required to pay
the additional cost for a single supplement, as stated in the itinerary.
Changes by Travelers Who Joined Our Package Group Tours
If for any reason the traveler makes changes during the tour that
results in an increase in tour price, (for example, the traveler
booked a double room and a changes to a single) the traveler will be
assessed the increase in tour cost associated with the change. The
difference in the price must be paid by the traveler at the time of the
change.
Cancellations by Travelers Who Joined Package Group Tour
Travelers, whose cancellations are received before the published
registration cut-off date of the tour, will receive a full refund of all
monies paid. The registration cut-off date varies with each tour
depending on hotel reservation requirements.
NO REFUND will be due to a traveler who cancels after the registration
cut-off date. NO REFUND will be made for tour activities a traveler
decides not to participate in. If a traveler leaves the tour early for
any reason, no refund will be made for unused accommodations or
activities included in the price of the tour.
Private Tours and Custom Vacations cancellation policy will vary
according to the vacation package designed. The Space Reservation Forms
will have instructions and list the special requirements surrounding
deposits and payments. All deposits are non-refundable.
Cancellations by Well Arranged Travel
There are a minimum number of travelers for each tour. Generally, the
minimum for all tours is 8 travelers (plus tour personnel). If the
minimum number of travelers have not signed up by the registration
cut-off date, the tour may be cancelled, and all deposits refunded.
Generally, the maximum paying travelers on each tour is 14.
Private and Custom tours are handled differently. This is
typically a private tour and the number of travelers may change at
anytime. Changes to the number of travelers due to cancellations
may incur additional costs to the remaining participants of these
private group tours.
If for any reason (including acts of God, the political climate, or
threats of violence or war), Well Arranged Travel cancels the tour, the
amount paid to Well Arranged Travel for the tour will be fully refunded. Well Arranged Travel will not be responsible for procuring any refund of
amounts the traveler paid to third parties for transportation or
otherwise, or for the payment of any change or cancellation fees on the
travelers chosen mode of transportation to or from the tour location.
Any surcharge or penalty imposed by the airline(s) or other
transportation provider is the complete responsibility of the traveler.
Well Arranged Travel is not responsible for any event or activity change
and/or cancellation during the tour due to weather or to circumstances
beyond its specific and immediate control.
Itinerary Changes on Non-Private Group Tour
Itineraries are subject to changes. We reserve the right to change
the order of activities listed in our published tours. In the
event there is an itinerary change, comparable lodging, meals and
activities, programs, or entertainment will be provided. Changes may
result from scheduling needs, unforeseen incidence, closures and
schedule changes or other causes.
Medical Conditions
All travelers must report any new physical and medical conditions since
the initial sign up process. Failure to do so may result in the traveler
being removed from the tour.
Medication and Medical Insurance
Having adequate supplies of all medications is the responsibility of the
individual traveler. Well Arranged Travel is not responsible for
dispensing or procuring any medications. Well Arranged Travel does not
provide individual medical insurance or accidental injury/death
insurance coverage of any kind. A traveler's medical insurance coverage may not
cover "Out of Country" travel or claims, and should be checked prior to departure.
Assumed Risk
Travel has it own inherent risks, up to and including death, and the
traveler acknowledges such risks exist. Well Arranged Travel will take
reasonable precautions to protect the health and safety of our traveler.
Well Arranged Travel, Inc. is not liable, and the traveler agrees to
hold harmless Well Arranged Travel, its employees and agents for
illness, injury, accident, or death during the tours or vacations. Well Arranged
Travel is not responsible for expenses or harm caused or losses incurred by
travelers who (a) disregard the instructions of Well Arranged Travel representative(s), (b) depart from the planned activities of the tour,
or (c) follow the instructions of a person other than a Well Arranged
Travel representative(s).
Well Arranged Travel, Inc. will not be responsible for any injury,
damage, death, loss, accident or delay due to any act or default of any
air, land or water carrier, hotel, restaurant, company or person
rendering any of the services, activities or programs included in the
tour. Well Arranged Travel will not be responsible for the traveler's
cost of travel in returning home before completion of the tour.
Voluntary Withdrawal from a Tour Before The Tour Scheduled Departure
Policies for deposits and payments are observed. Cancellations made 60
days or less from the tour date, cannot be re-instated once cancelled,
even if no money is refunded.
Involuntary/Voluntary Departure from a non-private Group Tour in Progress
In the event that a traveler voluntarily chooses to leave a tour, Well
Arranged Travel may require a written, signed statement of the
traveler's intent to depart from the tour. In the event that a
traveler's voluntary departure is due to any personal reason or due to
illness, or is a consequence of any government action (including
arrest), Well Arranged Travel will not refund any monies. Transportation
costs to return home, airline surcharges or penalties, and any other
expenses will be the responsibility of the traveler.
Well Arranged Travel reserves the right to remove any traveler from a
tour should the Well Arranged Travel representative(s) determine that
the traveler cannot meet the physical requirements of the tour as stated
in the itinerary, or is disruptive to the tour or the time schedule, or
is adversely affecting the overall group dynamics. In the event that a
traveler is removed from a tour, Well Arranged Travel will not refund
any monies. Transportation costs to return home, airline surcharges or
penalties, and other expenses will be the responsibility of the
traveler.
Use of Third Party Operators
Some Well Arranged Travel tours and services are
scheduled with other travel companies or tour operators who sell their tours to the general
public. In such cases, the traveler acknowledges that other groups
and/or individuals may be a part of the same tour. This situation is
most common when the tour is on a train, barge, sailing vessel or cruise ship.
Promotional Materials
By participating in a tour, the traveler consents to use of his/her
image(s) in Well Arranged Travel promotional materials, photographs
and/or video. All such materials and images are the property of Well
Arranged Travel and may be used in its sole discretion for promotional
material. Any traveler who does not wish to have his/her photograph or
video image used in promotional material must advise Well Arranged
Travel in writing prior to the departure date.
Dispute Resolution
If any disagreement arises concerning payment or refund obligations,
these policies, or the liability or responsibility of the traveler or
Well Arranged Travel, Inc., the parties agree to negotiate in good faith
to resolve the disagreement. In the event litigation arises, the
traveler agrees that the sole and exclusive venue (location) for any
such law suit is in a court of competent jurisdiction in Travis County,
Texas, unless applicable law makes venue mandatory in another location.
Binding Agreement
These policies have the force and effect of a binding contract between
the traveler and Well Arranged Travel, Inc., and by proceeding with a
reservation and paying a deposit, the traveler signifies his/her
agreement to be bound by these policies.
